Challenge
An asset management firm spent excessive time responding to customer inquiries and internal information searches. Required instant accurate answers about investment products, market trends, and management policies, while expert staff resources were limited.
Solution
Built proprietary chat system leveraging generative AI technology. Fine-tuned LLM (Large Language Model) with asset management expertise to automate customer support and internal information retrieval. Provided end-to-end service from requirements definition through system design, development, and LLM implementation.
Impact
24/7 instant accurate responses enabled. Expert staff can focus on advanced tasks, improving customer satisfaction. Internal information search efficiency dramatically improved, accelerating decision-making speed.
Tech Stack
Project Overview
Developed proprietary chat system leveraging generative AI for an asset management company. Automated customer support and internal information retrieval.